Frequently Asked Questions
Everything you need to know about our premium essentials and services.
What is the Weldon Blue loyalty program?
Weldon Blue is our free loyalty program that grants you rewards based on your annual spend. Members enjoy perks like free shipping on all orders, early access to new releases, and exclusive birthday rewards.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or staying true to size for a tailored, athletic fit.
What is your 'Try On Guarantee' for underwear?
We want you to find your perfect pair. If you aren't satisfied with your first pair of underwear, you can keep them and we will send you a different size or style, or issue a full refund, no questions asked.
How long does shipping typically take?
Standard shipping typically takes 3-7 business days within the United States. We also offer expedited shipping options at checkout if you need your essentials sooner.
What is your return policy for other apparel?
For all non-underwear items, we accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase for a full refund.
How should I care for my Mack Weldon garments?
To maintain the integrity of our technical fabrics, we recommend machine washing on cold and tumbling dry on low heat. Avoid using bleach or fabric softeners, which can break down performance fibers.